Quotes
1) All items quoted are correct at the time of the quotation being issued. The company shall bear no responsibility for supplier price fluctuations, or inadequate information supplied by its customers for the required work. 2) Quantities quoted are estimated, including labour, and may vary from time of quoting to work being carried out. 3) Quotes being accepted will require FULL upfront payment to confirm the work subject to our Payment terms and conditions. 4) Once payment is received, and invoice and statement will be issued. All Parts, materials, supplies, and equipment quoted will be purchased. Expected turnaround time is 1 day depending on availability, supplier stock, travel, etc. Once this is complete, installation will be arranged. 5) Quotes are valid for a validity of 7 days (INCLUDING WEEKENDS & PUBLIC HOLIDAYS). Any expired quotation will require a revised quotation. Should there be price difference during the revision, limitation of liability will bound to the company. 6) Should a quotation be rejected, it will be immediately null and void, and a site assessment fee of R 600.00 will be billed on C.O.D basis if the company visited the site, where a call-out was not conducted. 7) Should a customer elect to purchase goods themselves, a 20% liability waiver will be charged. The company cannot accept any responsibility or liability for goods not supplied but expected to be installed. Limitation of liability applies due to warranty implications. These goods will be installed at the risk of the customer. 8) Should a quote have a ‘customer tamper compound’, the associated penalty fee will be included. 9) Quotes issued are fixed cost and are not open to negotiation. Neither are the quotes intended for comparison with 3rd party quotes. Reason hereto is that some customers has previously done so, thus sharing company information without knowing it, and done so without our authorisation which is in violation to the protection of personal information act 4 of 2013. Hence, this is prohibited. The company treats personal information confidential of our clientele. In return, we expect same from our customers.
CALL-OUTS
1) All call-out invoices are issued on C.O.D basis whilst on site. Though right of admission of the property is reserved, the company reserves the right to remain on the property until full payment is received of the dues.
2) In the event of eviction or forceful departure, an immediate penalty at a rate of 10% percent of the invoice value will be raised for the disregard of clause 1), followed by a late payment penalty of 15% of the invoice value for every 24 hours the payment is late as the work has been completed and payment is required.
3) Any additional parts, materials, supplies, or equipment is purchased to complete the work, will be billed C.O.D. NO EXCEPTION.
4) All call-out invoices will automatically charge a flat rate of R 450.00 for call-out, 1 hour labour and consumables.
5) Any labour exceeding 30 min of the included labour will be charged at an hourly rate of R 400.00 per hour for the total time spent on site in addition to the call-out labour.
6) Travel Sure Charges will be levied in accordance with AA rates as per our vehicle certificates for any additional distances travelled beyond the total distance of 60km to/from site, including travelling for parts, materials, equipment, or supplies.
INSTALLATIONS/REPAIRS/COMPLIANCE/RELOCATIONS/UPGRADES
1) Where a quote was supplied, the quote will be automatically invoiced once payment of the FULL quote value was received. This invoice is solely for your record. 2) In the event of the actual labour spent on site exceeds that quoted, which can be compounded by a variety of factors including customer requests, the total amount of labour in addition to that quoted, will be billed on C.O.D basis. NO EXCEPTION – NOT NEGOTIABLE. Work carried out must be paid for. The same will apply to additional supplies, materials, parts, equipment purchased to complete the work.
MANAGING AGENTS/PROPERTY MANGEMENT COMPANIES
1) Call-outs apply to you on the same basis as for everybody else, with the difference of the dues being paid by the latest month end (Last day of the month); Irrespective of this being a public holiday OR NOT. We are to be paid for services rendered.
2) All other invoices issued, especially those requiring the purchase of equipment/parts/supplies, will require a deposit as the company work on a cash basis. The remaining balance will be billed on your account for month end.
3) In terms of payment & late payment, your billing will be subjected to the same protocols, sure charges, and other procedures as those applicable to the rest of our clientele.
4) Though right of admission may be reserved on properties you manage, and we are obliged to your terms and procedures, by conducting business with us, you agree to the same in return. The company is willing to adhere to the compounded basis of the agreement to settle owings at the end of the month for services rendered during month, on condition that the protocols, procedures, KPI and standards of the company is adhered to as well.
5) By doing business, you authorise the company to enter your properties and to evident site assessments & work carried out to you in the form of photographs. For every time the company visits one of your properties, you will receive evidence thereof accompanied by a report. By authorising entry, you agree that the company may obtain such information and process the information in line with the Protection of Personal Information Act 4 of 2013 and its amendments.
6) In terms of month-end payments, IMPORTANT TO NOTE is that the company is not involved in your relationship with your debtors. Thus, we are not to wait until your debtors paid you. We are your creditor and require you to settle your owings on the agreed date (not a day later) irrespective of your debtors with all due respect. Services rendered are to be paid for. NO EXCEPTION.
PAYMENT
1) The company accepts payments through Payshap, EFT, Online Payments, Cash (including a 10% levy to cover cash deposit bank charges), cards (including a 10% bank charge), and any other form of acceptable payment for services rendered.
2) Always use your account reference for every payment you make, and ensure you provide proof of payment or payment advice for every payment you make to the company. The company will not accept responsibility for incorrect references used, neither for the lack of information that proof payment for services rendered. Every proof of payment/payment sent to the company, will be varied against the payment for your safety as well as that of the company.
3) Any invoice that is paid late, will incur compound interest. Any outstanding amount ageing 30days from the date of invoice, will be levied with compound interest of 10% of the total outstanding balance. The interest will continue to accumulate indefinitely until the amount has been settled in full as the work has been completed and should be paid for. NO EXCEPTION.
4) For every payment received, or invoice issued, whichever comes first, or as applicable, a statement will be sent to keep you updated with charges billed, and payments received.
GENERAL SALES TERMS & CONDITIONS
1) Invoice reminders will be sent on the due date for parties that have a month end agreement with us. These will be sent by e-mail. **PLEASE NOTE; THESE REMINDERS DOES NOT CONSTITUTE HARASSMENT**
2) Once an invoice is issued, and not paid immediately elsewise, a total of 3 reminders will be sent over a 136-hour period. I.E. one reminder every 48-hour period from the due date until the amount is settled. **PLEASE NOTE; THESE REMINDERS DOES NOT CONSTITUTE HARASSMENT**
3) Invoices not paid, following each/all reminder/s, may result in the imposing of services rendered to be suspended/terminated, client access revocation to systems installed, or any other measure deemed needed by the company to collect dues from its debtors. Customers threatening the company with their laywers and other forms of action, will be penalised. Debt needs to be paid for services rendered. Such action will be appealled and a counter claim will be imposed indeed for the owings. The company will not tolerate this. These measures are not threats. They are implemented as a form of collecting outstanding debt as installations and equipment installed remains the liability of the company until all dues are settled in full.
4) Customers not utilising installations for what they have been authorised to do so, and elects to tamper with equipment themselves, or elect a 3rd party to work on the installations without our authorisation, will also be penalised a non-refundable penalty fee of R 500-00 should the company be called upon to carry out repair work as a result of repair work. Irrespective of whether the customer have experience in installing the systems or not, or had to perform additions, whatever the reason elected, limitation of liability applies to the company in this regard as all installations and systems are tested with the customer once the work has been completed. NO EXCEPTIONS.
*Any part, sentence, clause, or phrase found to be irrevocable, unenforceable, unapplicable or any other related confirmation of its application, such part, sentence, clause, or phrase will be construeded as if it never existed, and the remaining parts, sentences, clauses, phrases, terms, conditions, protocols, procedures will remain in force.
**SOP, Protocols, Charges, and general Terms & Conditions apply furtherly otherwise**
***By doing business with the accompany, you agree to have read, understood, agree and be bound to the above. In addition, you agree that your personal information required for the purposes of the companies relationship with you in terms of the business transactions, may be obtained, stored and processed solely for the purpose of business. In the event of the company needing to share your information with 3rd parties, the company shall liaise such in obtaining your authorisation as required by the Protection Of Personal Information Act 4 of 2013.***